Question 1

How does cash on delivery work?

Accepted Answer

Place your order, and pay in cash to the courier when your parcel arrives at your doorstep. No advance payment required.

Question 2

How long does shipping take?

Accepted Answer

Most orders arrive within 2–5 working days. Remote areas may take 5–7 days. You'll receive a tracking number by SMS and email.

Question 3

Can I return a product?

Accepted Answer

Yes — most products are eligible for a 7-day easy return if unused and in original packaging. See our Returns policy for details.

Question 4

Are the products authentic?

Accepted Answer

Every seller on Needify is verified. We remove sellers who list counterfeit goods and back every order with our Needify Buyer Promise.

Question 5

Do you ship all over Pakistan?

Accepted Answer

Yes. We deliver to all major cities and towns nationwide via Leopards, TCS, Call Courier, and Pakistan Post.

Question 6

How do I track my order?

Accepted Answer

Use the order number from your confirmation on the Track Order page. Signed-in customers also see live status on the Orders tab.

Question 7

What payment methods do you accept?

Accepted Answer

Cash on delivery, JazzCash, bank transfer, and — coming soon — Visa/Mastercard via a secure gateway.

Question 8

How do I become a vendor?

Accepted Answer

Apply through our Become a Vendor page. Our onboarding team reviews applications within 3 business days.

Frequently asked questions